Understanding your customer satisfaction gives an immediate indication as to where work can be done to improve your service, but that only tells half of the story. In an internet enabled world of social media, if a customer is unhappy, he or she will voice their complaint. According to research by Esteban Kolsky, 13% of unhappy customers will share their complaint …
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In the fast-paced world of valet parking services, innovation is key to staying ahead of the competition and meeting the evolving needs of customers. One significant change that valet companies should consider is the adoption of digital tips (tipping via credit card or digital wallet). While the traditional method of tipping with cash may still have its place, embracing digital …
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At Oobeo we work with some of the top performing valet parking operators in the country, staying top is no easy feat so we asked a few of them to help us with their top tips for those starting out. Improving a valet operation requires a focus on efficiency, customer satisfaction, and safety. Here are some ideas to consider: Streamlined …
Continue ReadingParking has always been a hassle in crowded urban areas. The constant search for an available spot, the frustration of handling physical tickets, and the risk of losing them – these are common gripes for drivers. However, there’s a game-changer in the world of parking: QR codes. In this article, we’ll explore how QR codes are revolutionizing the parking experience. …
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For anyone who has ever tried to park in Washington, D.C., you know that it’s an experience unlike any other. Whether you’re a resident, commuter, or visitor, understanding the peculiarities of the D.C. parking scene is crucial to a hassle-free experience. In this article, we’ll take a closer look from a parker’s perspective at what makes D.C. parking distinctive and …
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Thanks to technological advances there are lot of choices when it comes to valet tickets. Here we will run over some of the options; Paper valet tickets (traditional) Existing operations will likely have used paper tickets in the past. Usually 2 or 3 part tickets, they have a perforated divide that allows the valet to hand half to the guest …
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We are often asked by parking operators about which devices we recommend to use to run their valet apps. Oobeo can run on both iOS and Android mobile phones and tablets. Although the Oobeo valet app is almost identical across either platform, both have their strengths and weaknesses and here we look at a few of the benefits of each; …
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You’ve probably already experienced the pain of overnight reports, the daily routine of printing out over-stays and marking them off. What can go wrong, right? Lost revenue and mistakes. It’s human nature that people make mistakes, let’s reduce them as much as possible through technology. Specifically, integrating your hotel PMS (property management system) to your valet parking operation. Through Oobeo’s API …
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