In the context of a valet attendant, a VIP (Very Important Person) refers to a customer who holds a special status or importance, often due to factors such as their prominence, influence, or frequent patronage. VIPs could include celebrities, high-profile executives, loyal customers, or individuals with a significant social or professional standing.

A VIP to a valet attendant is someone deserving of extra attention and a heightened level of service. Treating VIPs differently is a common practice in the service industry, and valet attendants are no exception. The goal is to provide a personalized and elevated experience for these individuals, ensuring that their interactions with the valet service are seamless, efficient, and tailored to their specific preferences.

Key aspects of serving VIPs as a valet attendant include addressing them respectfully, remembering and accommodating their preferences, providing efficient and prompt service, maintaining a high level of professionalism, and offering any additional amenities or services that can enhance their overall experience. Recognizing the importance of VIPs contributes to the overall reputation of the valet service and can lead to customer loyalty and positive word-of-mouth referrals.

Your guide to VIP valet treatment

In the world of hospitality, providing top-notch service is crucial, and this principle extends to the realm of valet services. When dealing with VIP customers, it’s not just about parking cars; it’s about creating an experience that reflects exclusivity and personalized attention.

Here’s a guide on how valets can treat VIP customers differently to ensure they receive the exceptional service they deserve.

VIP Customer screen

1. Personalized Greetings and Attention:

  • A simple yet powerful way to make VIPs feel special is to address them by their title and last name. Personalized greetings set the tone for a distinguished experience.
  • Pay attention to details such as how they prefer their car parked or if they have any specific requests. Remembering and acting on these preferences demonstrates a commitment to personalized service.
  • Oobeo can inform you valets when they greet the customer, simply by scanning their license plate. We can also recognize them from mobile number or a hang tag / static cling.

2. Efficiency is Key:

  • Time is of the essence for VIP customers. Prioritize their needs and ensure that the valet service is prompt and efficient. Minimize wait times, and have their vehicle ready to go as soon as they request it.
  • By recording customer notes in your valet app you can record detail about the VIP, such as preferred name or perhaps their favorite sports team.

3. Exude Professionalism:

  • Valets should maintain a polished and professional appearance. A well-groomed and uniformed valet staff contributes to the overall impression of a high-end service.
  • Anticipate the needs of VIP customers and be proactive in addressing them. This could range from opening doors to assisting with luggage.

4. Respect Privacy:

  • VIP customers value their privacy. Avoid discussing personal details or business matters in public areas. Exercise discretion and create an environment where they feel secure and respected.

5. Offer Special Amenities:

  • Go above and beyond by offering additional services. Consider having their car washed or providing amenities like bottled water, newspapers, or other small touches that enhance their experience.
  • Be attentive to any specific requests they may have, and strive to fulfill them to the best of your ability.

6. Exclusive Access and Recognition:

  • If applicable, provide access to exclusive or VIP parking areas. This adds an extra layer of exclusivity to the valet service.
  • Recognize VIP customers as valued patrons. Acknowledge their regularity and express appreciation for their continued business. Remembering their preferences and experiences fosters a sense of importance.
  • Your valet app should have the ability to automatically provide preferred rates or entire rate comping. 

7. Effective Problem Resolution:

  • No service is without the occasional hiccup. However, how these issues are handled can make all the difference. Address any concerns or problems promptly and professionally, demonstrating a commitment to resolving issues to the satisfaction of the VIP customer.

8. Encourage Feedback:

  • Actively seek valet feedback from VIP customers. Let them know that their opinions are valued and that the valet service is committed to continuous improvement.
  • Use feedback as a tool for enhancement, making adjustments to the service based on the valuable insights provided by VIP customers.